Note:  All returns require a Return Authorization Code (RAC).  Simple issues such as changing batteries, replacing screws, replacing clips, etc., are easily remedied without returning your pedometer.  Other issues and concerns regarding your pedometer or accelerometer may be addressed in the SUPPORT section. 

Customer Service Email: with a Cc to

Backup Email:  To ensure delivery of your email please send a copy (Cc) to

Email is available 24 hours a day, 7 days a week, 365 days of the year and free! We check email often!!!  Be certain to enter a subject in the SUBJECT box.  Emails without subjects will be filtered and sent to the junk mail folder to be deleted.  If your email requires an urgent reply, then write URGENT in the subject box and provide a "drop dead" response date in your email.  We try our best to respond on a timely basis, but sometimes we are swamped. 

Thank you for emailing!

Customer Service Voice Mail: 816-373-9969
You may leave a voice mail, but please include your email address so that we can respond more quickly to your needs and so that we can eliminate the game of phone tag. If your call is regarding a pedometer concern, we do all troubleshooting via email.  Therefore, please refer first to our online SUPPORT section. If your concern is not addressed in it, then please email your concern to with a Cc to  Again thank you for emailing!

School, Company & Organization Bulk Orders Voice Mail: 888-748-5377 or 816-373-9969
Please leave a message including your name, your school, company, or organization, email address, phone number, and brief message of your needs.  We'd appreciate an email from you so that we can send a response to the correct email address.  Thank you for emailing.  If you are unable to email us, sending us a fax with the above information would be helpful and highly appreciated.

Fax: 816-373-9929

Mailing Address:
LEES SUMMIT MO 64064-1122

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