RETURN POLICY
If you are having trouble using your pedometer, please review our Troubleshooting/Help Guide and FAQs. Most times you’ll find the solution is simply a click away. Should you absolutely not be able to resolve your trouble then email info@new-lifestyles.com with a Cc to NLpedometers@gmail.com, and we may be able to help.  All troubleshooting is done via email.
If you are not satisfied with the product purchased, please request a Return Authorization Code (RAC) via an email to info@new-lifestyles.com and to ensure receipt of your email send a copy of the request to NLpedometers@gmail.com.  Place the following in the SUBJECT box: Request for RAC for Order No. _______ (provide your order number).  ALL RETURNS REQUIRE A RETURN AUTHORIZATION CODE (RAC).  Any product returned without the Return Authorization Code (RAC) written on the outside of the package will be refused and returned to the sender.  Once you receive your Return Authorization Code (RAC) simply return your merchandise in its original (new) condition within 30 days of the invoice date, and we will refund the purchase price minus a $5.00 or 15% restocking fee. Please note that shipping and handling fees, rush fees, gift wrap fees, convenience fees and wire transfer fees are not refundable. 

When returning any part of your order, follow this procedure precisely or no processing will occur. Do NOT enclose peanuts, newspaper, paper towels or the like, and do NOT wrap the package in brown or white craft paper. Simply return the complete product in the original packaging and seal the package with a single (1) piece of packaging tape. Write your Return Authorization Code (RAC) on the outside of the package. We advise insuring the package.

NOTE: Custom labeled goods, special order items or final sale items are non-returnable and non-refundable. For a list of other non-returnable items, please visit our Buy Back Guarantee & Warranty page.

IF YOUR PACKAGE WAS DAMAGED IN TRANSIT, save the merchandise and its packaging and notify us immediately via an email to info@new-lifestyles.com with a Cc to NLpedometers@gmail.com.

To start the return process, please complete the Return Form below and click the  [ Print and Enclose with Return ] button. Enclose the Return Form with your merchandise and write your Return Authorization Code (RAC) on the outside of the package.



 
Order #: Your order number is located in the top left corner of your invoice.
It ends in the letter "A".
First Name:
Last Name:  
Email:  
Phone:  
ITEMS TO RETURN  
 
QTY ITEM NO.   DESCRIPTION   REASON
   
COMPLETE THIS SECTION FOR EXCHANGES OR ADDITIONAL ITEMS
QTY ITEM NO.   DESCRIPTION   PRICE
 
 
 
 Please charge the credit card I used to place the original order.
 I am sending a check in the amount of  $

         
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