If you are not satisfied with the product purchased, please request a Return Authorization Code (RAC) via an email to firstname.lastname@example.org and to ensure receipt of your email send a copy of the request to NLpedometers@gmail.com. Place the following in the SUBJECT box: Request for RAC for Order No. _______ (provide your order number). ALL RETURNS REQUIRE A RETURN AUTHORIZATION CODE (RAC). Any product returned without the Return Authorization Code (RAC) written on the outside of the package will be refused and returned to the sender. Once you receive your Return Authorization Code (RAC) simply return your merchandise in its original (new) condition within 30 days of the invoice date, and we will refund the purchase price minus a $5.00 or 15% restocking fee. Please note that shipping and handling fees, rush fees, gift wrap fees, convenience fees and wire transfer fees are not refundable.
When returning any part of your order, follow this procedure precisely or no processing will occur. Do NOT enclose peanuts, newspaper, paper towels or the like, and do NOT wrap the package in brown or white craft paper. Simply return the complete product in the original packaging and seal the package with a single (1) piece of packaging tape. Write your Return Authorization Code (RAC) on the outside of the package. We advise insuring the package.
NOTE: Custom labeled goods, special order items or final sale items are non-returnable and non-refundable. For a list of other non-returnable items, please visit our Buy Back Guarantee & Warranty page.
IF YOUR PACKAGE WAS DAMAGED IN TRANSIT, save the merchandise and its packaging and notify us immediately via an email to email@example.com with a Cc to NLpedometers@gmail.com.
To start the return process, please complete the Return Form below and click the [ Print and Enclose with Return ] button. Enclose the Return Form with your merchandise and write your Return Authorization Code (RAC) on the outside of the package.