My pedometer is broken. What can I do to fix it?

The good news is that pedometers generally have few mechanical problems. However, wear and tear eventually can take their toll, depending on how gentle the user is when handling the device.

Listed below are the most frequent problems with DIGI-WALKER™ pedometers and our suggested solutions. If you're experiencing problems with an NL-series pedometer, please email us at service@new-lifestyles.com.

Troubleshooting for DIGI-WALKER™ Pedometers
DIGI-WALKER™ display is blank, black or shows irregular characters —Your LCD (liquid crystal display) is probably broken as the result of a drop or direct hit. If this is the case, you'll want to purchase a new DIGI-WALKER™ pedometer.

The clip is broken — DIGI-WALKER™ clips are made out of plastic, which means that if too much force is applied, your clip will break. You must be careful, especially when putting on the DIGI-WALKER™ pedometer or taking it off. When you force your clip onto or off a waistband that is too thick, or catch it on something that pulls it away from your body, you can break the plastic. In order to fix your DIGI-WALKER™ pedometer clip, you need to purchase a clip repair kit from NEW-LIFESTYLES.

The pins that hold the clip to the DIGI-WALKER™ pedometer have come out — Hinge pins can work themselves out if you open and close the DIGI-WALKER™ excessively. If this happens, you can reinsert the pin. If you've lost one or both of the hinge pins, email us at
service@new-lifestyles.com.

DIGI-WALKER™ pedometer got wet or went through a washing machine — While it is not recommended, DIGI-WALKER™ pedometers have been known to survive a trip through the washing machine or a dip in the toilet. (However, the heat from a dryer is usually detrimental.) If your DIGI-WALKER™ pedometer gets wet, here's what you need to do: Remove the battery immediately. Let the DIGI-WALKER™ unit dry out for at least 24 hours, and then put a new battery in (for DIGI-WALKER™ models, you need an LR-44 battery). Keep your fingers crossed!

If you have a different problem with your DIGI-WALKER™ pedometer, refer to the Troubleshooting section of your User's Guide & Record Book, or email us at
service@new-lifestyles.com.