Troubleshooting Page
We hope that you will find NEW-LIFESTYLES Troubleshooting Guide a helpful and efficient solution to your questions and concerns regarding your NEW-LIFESTYLES’ pedometer(s) and accelerometer(s). It is available to you anytime you need it. Please bookmark it and keep it easily assessable in your “favorites” file. Should you email or call us with a question or concern that is addressed in detail in our Troubleshooting Guide, please don’t be offended if we direct you to the Troubleshooting Point that provides a quick solution. We’ve taken great care to make the Guide clear, concise, and well organized. © 2007 NEW LIFESTYLES, Inc. All rights reserved. Under no circumstances may any part of this Troubleshooting Guide be reproduced in any way without the permission of the copyright owner. |
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I received my NEW-LIFESTYLES' step counter within the last 30 days, and I don't think it is counting accurately. (Note: If you have a DIGI-WALKER pedometer and it is severely undercounting and only seems to count when you shake it very hard, proceed to Troubleshooting Point SW-2.) I've owned by NEW-LIFESTYLES' step counter for more than 30 days, and I no longer think it is counting accurately. I’ve owned my NEW-LIFESTYLES’ step counter for more than 30 days, and I no longer think it is counting accurately. I got my pedometer/accelerometer wet-went swimming with it on, sent it through the washing machine, or dropped it in the toilet! None of our pedometers or accelerometers is waterproof or water-resistant. Water can damage your device permanently, but sometimes one can survive an accidental drowning or trip through the washing machine. First, remove the case cover or battery cover. Remove and properly dispose of the battery. Leave the cover off and let your step counter’s innards dry completely. Don’t use a hairdryer as excessive heat may damage the electronics. After the inside is dry install a new battery. If the display shows numbers, you were lucky this time! If not, you’ll need to purchase a new step counter, as water damage is not covered by the warranty. Visit our online product catalog. My security strap broke. If your purchase is still under warranty (within one year of your purchase date), order another security strap and enter coupon code STRAPWRTY. One will be sent to you at no charge. (Limit one replacement per warranty period). If your security strap is no longer under warranty, you’ll need to purchase a new security strap. How do I measure my stride length? (Applies only to those step counters with a distance feature.) If you have already determined your stride length and you need instructions on how to enter it into your pedometer, please visit our instructions page and choose your pedometer's corresponding instructions. Where do I find instructions for my step counter? If you’ve misplaced your instructions, you can find them for all NEW-LIFESTYLES step counters on the instructions page of our website. My step counter arrived but was damaged during delivery. Keep all the packaging. Don't throw anything away! Email us at info@new-lifestyles.com and report the damage. Please provide us with a contact phone number so that we can call you. Again, do not throw any of the packaging (evidence) away. Does my pedometer turn off? No, you don't need to turn your pedometer off, nor can you. If you aren't going to use your pedometer for a long period, it is a good idea to remove the battery. What battery life can I expect? Battery life depends on the pedometer model and many conditions including heat and humidity. Please refer to the following table for the approximate battery life you can expect with your step counter:
For battery replacement instructions, refer to each model’s user guide/instruction manual. |
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How do I calibrate my DIGI-WALKER pedometer? (If your DIGI-WALKER pedometer is severely under counting and only counts when you shake it very hard, proceed to Troubleshooting Point SW-2.)
First thoroughly review Troubleshooting Point G-1. If after reviewing G-1, you still think that your DIGI-WALKER pedometer is not counting steps accurately, perform a least two of the tests listed in Troubleshooting Point G-2. If your DIGI-WALKER pedometer fails two of the tests, then it probably needs to be recalibrated. Follow these steps to recalibrate your DIGI-WALKER pedometer.
My DIGI-WALKER step counter is severely undercounting steps, and it only seems to count when I shake it very hard. Severe undercounting is usually the result of the coiled spring getting caught on the suspended lever arm. Remove your pedometer’s case cover—find the slot at the bottom of your closed unit; insert a coin in the slot and give it a twist. The cover will "pop" off. Locate the coiled spring—it’s just to the left of the battery. If the spring has a wave in it (similar to the one in the photo), the left side of the spring is caught on the lever arm. Use your finger or a tweezers to gently and carefully coax the spring free of the lever arm. Once the coiled spring is straightened out, your DIGI-WALKER pedometer should function normally. I broke the clip on my DIGI-WALKER step counter. Clips on the DIGI-WALKER pedometer can be replaced. Purchase a clip repair kit at http://www.new-lifestyles.com/cliprepair.html. My DIGI-WALKER pedometer's display is blank. The most likely cause is a dead battery. Replace the battery. The DIGI-WALKER pedometer uses an LR-44 type photo/electronic battery. For instructions on how to change the battery in your DIGI-WALKER pedometer, refer to the DIGI-WALKER pedometer’s instruction manual. How do I replace the battery in my DIGI-WALKER pedometer? For instructions on how to change the battery refer to the DIGI-WALKER pedometer’s instruction manual. The DIGI-WALKER pedometer uses an LR-44 type battery. How do I measure my stride length? (Applies to the SW-401, SW-651 and SW-700/701 only) Please refer to General Troubleshooting Point G-5. The display (LCD) on my DIGI-WALKER pedometer is garbled or stuck on one number. There are a few things to try in this situation: The display (LCD) on my DIGI-WALKER pedometer is black or shows irregular segments.
I got my DIGI-WALKER pedometer wet. Please refer to General Troubleshooting Point G-3. The hinge pins that hold my DIGI-WALKER pedometer together are protruding or missing. If your DIGI-WALKER pedometer’s hinge pins are sliding out of their slots, push them back in with a pen or the end of a big paper clip. I broke my DIGI-WALKER pedometer's case. If you broke the case cover, a new case cover can be ordered at http://www.new-lifestyles.com/________________ The "door" on my DIGI-WALKER pedometer won’t stay closed. If the clasp is broken, you will need to purchase a new pedometer. Visit our online product catalog. |
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How do I reset my NL-2000 accelerometer’s steps to zero? Please remember that your NL-2000 accelerometer resets automatically at midnight, so daily resets are unnecessary. To reset your NL-2000 accelerometer’s steps, activity calories, total calories and the days in memory (this does NOT reset the time or your personal data), press the STEP/CAL button until the arrow points to steps. Then press and hold the SET button. Do not let go until the steps say "0." It will look like you are going back into the setting mode to set the clock, but continue to hold the SET button until the steps go to "0." You will only do this once, as the unit will reset to "0" on its own at midnight each night. How do I replace the battery in my NL-2000 accelerometer? Refer to the NL-2000 Accelerometer’s Battery Installation Guide. The NL-2000 accelerometer uses a CR-2016 battery. I can’t get the battery drawer open/out. If you don’t have a stiff thumbnail, then try a needle nose pliers and pry it open/out. My NL-2000 accelerometer’s display (LCD) is blank. The most likely cause is a dead battery. The NL-2000 accelerometer uses a CR-2016 battery. For battery installation instructions refer to the NL-2000 Accelerometer’s Battery Installation Guide. My NL-2000 accelerometer seems to lose steps during the day. Your clock may not be set, or it may be set incorrectly. Remember that the NL-2000 accelerometer’s clock must be set to military (24 hour) time. Press the SET button once to enter the set mode. Use the +/- buttons on the right side to set the correct hour. (For example, if it is 4pm, set the time to "16:00".) The display on my NL-2000 is "frozen", flashing or cycling. How do I fix it? One of your NL-2000 accelerometer’s four buttons may be stuck underneath the plastic around it. Use your fingernail or a tweezers to carefully coax it out. How does the NL-2000 compute Total Calories? The NL-2000 accelerometer combines not only your BMR (basal metabolic rate) and Activity Calories (CALS), but also includes a small amount of calories for minor movements (head, arm movements, etc.) and an additional amount for the calories your body burns to digest food (thermic effect of food calories). The NL-2000 accelerometer slips off my waistband. How can I keep it from slipping? The smooth metal clip on the NL-2000 accelerometer may slide on thin, slick waistbands. To hold it more firmly on your waistband, turn the NL-2000 toward you while your wear it. This way the waistband serves to hold it tightly to your body. Another alternative is to wrap a rubber band around the clip. The rubber band will provide added grip strength. I don’t think my NL-2000 accelerometer is counting steps accurately. Please refer to Troubleshooting Point G-1 and G-2. How do I calibrate my NL-2000 accelerometer? STEPS TO CALIBATE HERE ??? I got my NL-2000 accelerometer wet. Please refer to General Troubleshooting Point G-3. I broke my NL-2000 accelerometer’s case. If you broke the sliding cover, order a new one at http://www.new-lifestyles.com/NL2000parts. I stretched out the clip on my NL-2000 accelerometer. Clips on the NL-2000 accelerometer can be replaced. Purchase a clip repair kit at http://www.new-lifestyles.com/NL2000parts. Occasionally my NL-2000 loses my settings and I have to re-enter the time and my personal stats—gender, age, height and weight. Occasionally my NL-2000 loses my settings and I have to re-enter the time and my personal stats—gender, age, height and weight. My NL-2000 accelerometer isn’t counting my steps, and it is still covered by its 1-year warranty. Email Customer Service a description of the problem. Please provide your phone number so that we can contact you. How do I set my stride length in my NL-2000 accelerometer? (Does not apply to the NL-2000 accelerometer.) The NL-2000 accelerometer does not calculate distance, so you do not need to measure or enter your stride length into the device. |
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How do I reset my NL-800/NL-1000 to zero? Remember that the NL-800 and NL-1000 accelerometers reset automatically at midnight, so daily resets are unnecessary. To reset the NL-800’s steps and memory and the NL-1000’s steps, activity time, and memory (this does NOT reset the time on either device or the stride length on the NL-1000) press the MODE button until the arrow points to steps. Then press and hold the SET button. Do NOT let go until you see "CL" (clear) on the display. Release the SET button and the display will reset and show "0" steps. How do I open my NL-800/NL-1000 accelerometer? Hold the sides of your NL-800/NL-1000 accelerometer’s clip with one hand. Then, place your other hand’s thumb behind the tab with the sticker that says "OPEN." Use your thumb to slightly lift and push the tab up and away. The "door" will drop open. For some individuals it is easier to do this while wearing the device. Therefore, if you are still having trouble, place your accelerometer on your waistband and use your thumb to slightly lift and push the tab with the "OPEN" sticker away from your body. The "door" will drop open. My NL-800/NL-1000 accelerometer’s display is blank. The most likely cause is a dead battery. The NL-800 and NL-1000 use a CR-2032 battery. Please refer to our NL-800/NL-1000 User’s Guide for battery installation instructions. How do I replace the battery in my NL-800 or NL-1000 accelerometer? Please refer to the NL-800/NL-1000 User’s Guide for battery installation instructions. Both use a CR-2032 battery. How do I measure my stride length? Please refer to General Troubleshooting Point G-5. My NL-800/NL-1000 accelerometer seems to lose steps during the day. The clock may not be set or it may be set incorrectly. Press and hold the SET button for 5 seconds to enter the set mode. Use the +/- buttons on the right side to set the correct hour, noting that you may need to continue until you get to the proper AM or PM. Press the SET button again and use the +/- buttons to set the minutes. When finished, press SET to exit the setting mode. I lost the battery compartment cover for my NL-800/NL-1000 accelerometer. If you lost your battery compartment cover for your NL-800 or NL-1000 accelerometer, one can be purchased at http://www.new-lifestyles.com/NLparts. Choose the cover that corresponds to your model number. I don’t think my NL-800/NL-1000 accelerometer is counting steps accurately. Please refer to General Troubleshooting Point G-1 and G-2. I lost one of the screws that hold the clip to my NL-800/NL-1000 accelerometer. If your NL-800/NL-1000 accelerometer was purchased less than 1 year ago, order up to 2 screws at http://www.new-lifestyles.com/NLparts and enter coupon code SCREWRTY. I got my NL-800/NL-1000 accelerometer wet. Please refer to General Troubleshooting Point G-3. I broke m NL-800/NL-1000 accelerometer’s case. If you broke the battery compartment cover, you can order another one at http://www.new-lifestyles.com/NLparts. Choose the one that corresponds to your model number. I stretched out the clip on my NL-800/NL-1000 accelerometer. Clips on the NL-800/NL-1000 accelerometer can be replaced. Purchase a clip repair kit at http://www.new-lifestyles.com/NLparts. My NL-800/NL-1000 accelerometer isn’t counting my steps, and it is still covered by its 1-year warranty. Email Customer Service a description of the problem. Please provide your phone number so that we can contact you. |
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I don’t think my AT pedometer is counting steps accurately. Please refer to General Troubleshooting Point G-1 and G-2. I broke the clip on my AT pedometer. Clips on the AT pedometer can be replaced. Purchase a clip repair kit at http://www.new-lifestyles.com/ATparts. My AT pedometer’s display is blank. The most likely cause is a dead battery. The AT pedometers use an LR-43 type battery. Please refer to our AT-series Pedometer Instructions for the battery installation procedure. If a new battery does not solve the problem, you may have a broken LCD (liquid crystal diode). In which case you’ll need to purchase a new pedometer. Visit our online product catalog. How do I replace the battery in my AT pedometer? Please refer to our AT-series Pedometer Instructions. The AT pedometer uses an LR-43 type battery. How do I measure my stride length? Please refer to General Troubleshooting Point G-5. How long can I expect the AT pedometer’s hairspring mechanism to maintain its accuracy? The AT pedometer is considered the "best of the hairspring" (lower cost) pedometers. It will maintain its accuracy up to 1 million steps. The hinge pins that hold my AT pedometer together are protruding or missing. If your AT pedometer’s hinge pins are sliding out of their slots, push them back in with a pen or the end of a big paper clip. I broke the pedometer’s case. If you broke your AT pedometer’s case cover, you can order a new AT case cover at http://www.new-lifestyles.com/ATparts. |
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How do I reset my LIFECORDER accelerometer? You’ll find a small gray RESET button underneath the battery compartment cover. It will reset the LIFECORDER accelerometers and all of their internal memory. All settings and data will be lost. To perform the reset, use a ball- point pen or the end of a paper clip to press and hold the RESET button. The LIFECORDER EX will sound a long tone to signal that the reset is complete. The LIFECORDER PLUS will sound one long tone and display "RESET OK?" on the display (LCD). To execute the reset, press the RESET button once more. The LIFECORDER PLUS sounds a quick short, then long recognition tone. Where do I download the Personal software for the LIFECORDER PLUS? Please refer to the invoice that shipped with your LIFECORDER PLUS accelerometer. Both the URL (web address) and the login information (ID and password) were provided on your invoice. If you’ve misplaced your invoice, email Customer Service, provide the name under which you ordered the device and request the information. What information does the LIFECORDER store? The LIFECORDER measures steps and intensity and uses this information to calculate energy expenditure. Every 4 second period, the LIFECORDER determines an ‘Activity Level’ which is determined using not only the number of steps but the accelerometric signal (physical intensity) as well. These 4 second Activity Levels, where 1-3 is light, 4-6 is moderate, and 7-9 is vigorous, are accumulated in the internal memory and can be downloaded and exported as a raw CSV file using the research version (P.A.A.S. Professional and P.A.A.S. Lifestyle Coach software packages)of the software. Exported reports show the total number of 4 second bouts accumulated in each intensity category (0-9). The example below shows the intensity levels and the number of 4 second periods spent in each level (each row represents one day):
The LIFECORDER also stores the Activity Level computed in a two minute epoch for each 24-hour day (time stamp is on the left column; each of the four right columns represent a portion of a single day from 8:38pm to 9:06pm). A value of 0.5 represents 'micro activity' which is movement that is not considered to be ambulatory.
I got my LIFECORDER accelerometer wet. Please refer to General Troubleshooting Point G-3. What safety standards does the LIFECORDER fulfill? Splash Proof: IEC60529 IPX2, JIS C920 Is the LIFECORDER Physical Activity Analysis Software (PAAS) Windows VISTA™ compatible? Not yet, but it’s in the works! Is the LIFECORDER Physical Activity Analysis Software (PAAS) MAC compatible or will it work through VMware (Virtual PC)? We’re investigating this now. Will I lose my data when I change the battery? The LIFECORDER accelerometers store physical activity data into non-volatile memory every 30 minutes. When changing the battery, one can lose a maximum of 30 minutes of data. What are the differences between the LIFECORDER EX and the LIFECORDER PLUS accelerometers? For an easy reference to the differences between the LIFECORDER EX and the LIFECORDER PLUS accelerometers, view our LIFECORDER Accelerometer Comparison Chart. What are the differences between the software packages (PAAS Basic, PAAS Professional, Personal, Lifestyle Coach)? For an easy reference to the differences between the LIFECORDER accelerometer software packages, view our LIFECORDER Accelerometer Physical Activity Analysis Software Comparison Chart. |
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