NL-1000-1: How do I reset my NL-1000 to zero?
Remember that the NL-1000 accelerometers resets automatically at midnight, so daily resets are unnecessary. To reset the NL-1000’s steps, activity time, and memory (this does NOT reset the time or the stride length) press the MODE button until the arrow points to steps. Then press and hold the SET button.
Do NOT let go until you see "CL" (clear) on the display. Release the SET button and the display will reset and show "0" steps.
NL-1000-2: How do I open my NL-1000 accelerometer?
Hold the sides of your NL-1000 accelerometer’s clip with one hand. Then, place your other hand’s thumb behind the tab with the sticker that says "OPEN." Use your thumb to slightly lift and push the tab up and away. The "door" will drop open. For some individuals it is easier to do this while wearing the device. Therefore, if you are still having trouble, place your accelerometer on your waistband and use your thumb to slightly lift and push the tab with the "OPEN" sticker away from your body. The "door" will drop open.
NL-1000-3: Why is my NL-1000 accelerometer’s display blank.
The most likely cause is a dead battery. The NL-1000 uses a CR-2032 battery. Please refer to our NL-1000 User’s Guide for battery installation instructions.
If a new battery does not solve the problem, you may have a broken LCD (liquid crystal diode). In which case you’ll need to purchase a new unit.
NL-1000-4: How do I replace the battery in my NL-1000 accelerometer?
Please refer to the NL-1000 User’s Guide for battery installation instructions. It uses a CR-2032 battery.
NL-1000-5: My NL-1000 accelerometer seems to lose steps during the day.
The clock may not be set or it may be set incorrectly. Press and hold the SET button for 5 seconds to enter the set mode. Use the +/- buttons on the right side to set the correct hour, noting that you may need to continue until you get to the proper AM or PM. Press the SET button again and use the +/- buttons to set the minutes. When finished, press SET to exit the setting mode.
NL-1000-6: I lost the battery compartment cover for my NL-1000 accelerometer.
If you lost your battery compartment cover for your NL-1000 accelerometer, one can be purchased at
here.
NL-1000-7: I lost one of the screws that hold the clip to my NL-1000 accelerometer.
NL-800/NL-1000 clip screws can be purchased at at
here.
NL-1000-8: I broke m NL-1000 accelerometer’s case.
If you broke the battery compartment cover, you can order another one at
here. Choose the one that corresponds to your model number.
NL-1000-9: I stretched out the clip on my NL-1000 accelerometer.
Clips on the NL-1000 accelerometer can be replaced. Purchase a clip repair kit at
here.
NL-1000-10: My accelerometer doesn't appear to be counting my steps properly. What should I do?
Test your accelerometer’s accuracy with the 20 Steps Test (within 5% of actual is considered acceptable). Please note you can test the device with as many steps as you would like--20, 50, 100, 500, etc.
1. Wearing your accelerometer properly, press RESET.
2. Walk 20 steps.
3. Without taking the accelerometer off, open the door and check the number of steps it registered.
4. If it doesn’t read 19 to 21 steps, move the pedometer to a different
spot on your waistband and repeat until you find the most accurate
position.
If after testing your accelerometer three times, it does not
count properly, review our return (if you've had your device for fewer
than 30 days) or warranty (if you've had your device for more than 30
days but less than 1 year) policy by clicking the word "Return" in the
bottom navigation bar. Note that our Warranty Policy and Return Policy are two different
policies.
NL-1000-11: I got my NL-1000 accelerometer wet.
None of our pedometers or accelerometers are waterproof or water-resistant. Water can damage your device permanently, but sometimes one can survive an accidental drowning or trip through the washing machine. First, remove the case cover or battery cover. Remove and properly dispose of the battery. Leave the cover off and let your step counter’s innards dry completely. Don’t use a hairdryer as excessive heat may damage the electronics. After the inside is dry install a new battery. If the display shows numbers, you were lucky this time! If not, you’ll need to purchase a new step counter, as water damage is not covered by the warranty.
NL-1000-12: How do I measure my stride length?
When walking, your stride length is the distance from the toe of your front foot to the toe of your back foot (or the heel of the front foot to the heel of the back foot). Before you can program stride length into your pedometer, you must determine your stride length. To do this, you must walk or run a given (measured) distance while counting the number of steps it takes to travel that distance. (Your goal here is simply to find your average stride length.)
There are several ways to measure your stride length. We've listed those here.
This is the most accurate method, but it’s not as convenient.
Note: You can measure a distance using your car, but it won’t be as accurate. You also can use a treadmill if it’s calibrated accurately (which isn’t always the case).
- Go to a college or high school track.
- Find out the distance of the track. (Most outdoor tracks are 400 meters, although some indoor tracks are 200 meters.)
- Walk around the inside lane once, counting the number of steps you take. (Or, let your pedometer do the counting for you!)
- Convert from meters to feet, if necessary. Note: A 400-meter track is 1312 feet. A 200-meter track is 656 feet.
- Divide the length of the track (in feet) by the number of steps you took.
- Round to the nearest .25 increment. The answer is your stride length.
Example: Terry took 520 steps around a 400-meter track. The track equals 1312 feet.
1312 feet ÷ 520 steps = 2.52
Terry’s stride length = 2.
This method yields quick, fairly accurate results.
- Mark a starting point on the ground.
- With the fronts of your shoes at the starting point, stand with your feet together.
- Take 10 steps and stop.
- Mark your stopping point on the ground (the point at the fronts of your shoes).
- Measure the distance traveled (in feet).
- Divide the number of feet you traveled by 10 (the number of steps you took).
- Round to the nearest .25 increment. The answer is your stride length.
This method is the easiest, but least accurate:
Females
- Multiply .413 by your height in inches.
- Divide by 12.
- Round to the nearest .25 increment. The result is an estimate of your step (stride) length.
Males
- Multiply .415 by your height in inches.
- Divide by 12.
- Round to the nearest .25 increment. The result is an estimate of your step (stride) length.