NL-800-1: How do I reset my NL-800 to zero?
Remember that the NL-800 accelerometer resets automatically at midnight, so daily resets are unnecessary. To reset the NL-800’s steps and memory (this does NOT reset the time) press the MODE button until the arrow points to steps. Then press and hold the SET button. Do NOT let go until you see "CL" (clear) on the display.
Release the SET button and the display will reset and show "0" steps.
NL-800-2: How do I open my NL-800 accelerometer?
Hold the sides of your NL-800 accelerometer’s clip with one hand. Then, place your other hand’s thumb behind the tab with the sticker that says "OPEN." Use your thumb to slightly lift and push the tab up and away. The "door" will drop open. For some individuals it is easier to do this while wearing the device. Therefore, if you are still having trouble, place your accelerometer on your waistband and use your thumb to slightly lift and push the tab with the "OPEN" sticker away from your body. The "door" will drop open.
NL-800-3: Why is my NL-800 accelerometer’s display blank.
The most likely cause is a dead battery. The NL-800 uses a CR-2032 battery. Please refer to our NL-800 User’s Guide for battery installation instructions.
If a new battery does not solve the problem, you may have a broken LCD (liquid crystal diode). In which case you’ll need to purchase a new unit.
NL-800-4: How do I replace the battery in my NL-800 accelerometer?
Please refer to the NL-800 User’s Guide for battery installation instructions. It uses a CR-2032 battery.
NL-800-5: My NL-800 accelerometer seems to lose steps during the day.
The clock may not be set or it may be set incorrectly. Press and hold the SET button for 5 seconds to enter the set mode. Use the +/- buttons on the right side to set the correct hour, noting that you may need to continue until you get to the proper AM or PM. Press the SET button again and use the +/- buttons to set the minutes. When finished, press SET to exit the setting mode.
NL-800-6: I lost the battery compartment cover for my NL-800 accelerometer.
If you lost your battery compartment cover for your NL-800 accelerometer, one can be purchased at here.
NL-800-7: I lost one of the screws that hold the clip to my NL-800 accelerometer.
NL-800/NL-1000 clip screws can be purchased at at here.
NL-800-8: I broke m NL-800 accelerometer’s case.
If you broke the battery compartment cover, you can order another one at here
. Choose the one that corresponds to your model number.
NL-800-9: I stretched out the clip on my NL-800 accelerometer.
Clips on the NL-800 accelerometer can be replaced. Purchase a clip repair kit at here.
NL-800-10: My accelerometer doesn't appear to be counting my steps properly. What should I do?
your accelerometer’s accuracy with the 20 Steps Test (within 5% of
actual is considered acceptable). Please note you can test the device
with as many steps as you would like--20, 50, 100, 500, etc.
1. Wearing your accelerometer properly, press RESET.
2. Walk 20 steps.
3. Without taking the accelerometer off, open the door and check the number of steps it registered.
4. If it doesn’t read 19 to 21 steps, move the pedometer to a different
spot on your waistband and repeat until you find the most accurate
If after testing your accelerometer three times, it does not
count properly, review our return (if you've had your device for fewer
than 30 days) or warranty (if you've had your device for more than 30
days but less than 1 year) policy by clicking the word "Return" in the
bottom navigation bar. Note that our Warranty Policy and Return Policy are two different
NL-800-11: I got my NL-800 accelerometer wet.
None of our pedometers or accelerometers are waterproof or water-resistant. Water can damage your device permanently, but sometimes one can survive an accidental drowning or trip through the washing machine. First, remove the case cover or battery cover. Remove and properly dispose of the battery. Leave the cover off and let your step counter’s innards dry completely. Don’t use a hairdryer as excessive heat may damage the electronics. After the inside is dry install a new battery. If the display shows numbers, you were lucky this time! If not, you’ll need to purchase a new step counter, as water damage is not covered by the warranty.
NL-800-12: How do I set my stride length?
The NL-800 does not calculate distance, so stride length does not need to be entered. Step count is totally independent of stride length. Stride length is only needed to calculate distance.